Assignment statistics

Statistics about assignments report on human use of application facilities. Elapsed-time statistics are computed when a user form that is based on a Perform harness is presented. The system saves these statistics in instances of case history, as properties in the History-Work- class.

Reports in the Analyze Performance category summarize these statistics.

The following properties record assignment statistics with the values in whole seconds:

• pyPerformActionTime — Elapsed time that the Perform user form was presented to a user, when the user was processing the most recent (connector or local) flow action.
• pyPerformAssignmentTime — Elapsed time spent by the current user on one or more flow actions for this assignment.  The time is the sum of the time intervals from the initial presentation of a Perform user form until the form is closed or another form opens. For example, if this operator completes three local actions, and then completes a connector action, the elapsed time is the sum of the four times. Time spent on this assignment by other users is not included.
• pyPerformTaskTime — Sum of pyPerformAssignmentTime values for all of the users who worked on the assignment.

Work history instances are created only when users complete the form.

Example

An assignment in a workbasket allows users of the application to choose the Resolve flow action, which completes the assignment. Alternatively, users can choose any of three local flow actions, which do not complete the assignment.

• Save — Save the data entered so far.
• RequestInfo — Generate correspondence.
• Transfer — Move the assignment to another operator's worklist.

The following table shows the statistics maintained in history records as the users Harry and Bobbie work on this assignment.

These time intervals are set to zero for assignments completed through bulk processing. This value indicates that the assignment was processed automatically.

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